4 November 2010

Nordstrom's employee handbook originally ran like this: "Rule #1: Use best judgment in all situations. There will be no additional rules". This reminds me of Dan Pink's 2009 TED talk about how (for non-mechanical tasks) autonomy, mastery and purpose tend to be more effective motivators than incentives and penalties (18m40s). For Bourdieu fans this is more sens du jeu and less utility-maximising rational actors.

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